Job description
ABOUT THE COMPANY
As we continue to grow, we don’t lose sight of what’s most important—people. Hyatt is a company that was built by family. It’s a workplace where coworkers become friends. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.
JOB SUMMARY
The Ideal Candidate ProfileThe candidate for this role will demonstrate the following:A mature, confident, and composed security leader with at least 2 years’ experience as a Security Manager, preferably within luxury or five-star hotel environments.Deep understanding of hotel security operations, including guest safety, VIP protection, investigations, emergency response, loss prevention, and crisis management.Well-connected within Kenya’s security ecosystem, including law enforcement agencies, emergency services, private security firms, intelligence networks, and regulatory bodies.Exceptional communication and interpersonal skills, with the ability to engage confidently with guests, senior leaders, government authorities, and frontline teams.A demonstrated ability to balance a firm, disciplined security posture with a guest-centric and service-oriented approach, ensuring safety without compromising the luxury guest experience.Strong leadership presence with the ability to train, mentor, and inspire security teams, driving professionalism, vigilance, and accountability.High ethical standards, sound judgment, discretion, and the ability to remain calm and decisive under pressure.Solid understanding of Kenyan security laws, hotel licensing requirements, and compliance standards.Exposure to global brand standards, audits, and corporate reporting frameworks, with Hyatt experience considered a significant plus.
RESPONSIBILITIES
Leadership & OperationsLead and manage the hotel’s Security Department, ensuring 24/7 protection of guests, colleagues, contractors, assets, and information.Set clear standards, procedures, and expectations in line with luxury hospitality and global brand requirements.Conduct regular risk assessments and implement preventive measures to mitigate security threats and vulnerabilities.Guest & Colleague SafetyEnsure a visible yet discreet security presence that enhances guest confidence and comfort.Handle sensitive incidents involving guests with professionalism, empathy, and discretion.Lead emergency preparedness programs, including fire safety, evacuation drills, medical emergencies, and crisis response.Stakeholder & External LiaisonMaintain strong working relationships with local police, intelligence units, emergency responders, and private security partners.Act as the primary point of contact for all security-related matters involving external authorities.Compliance & InvestigationsEnsure full compliance with local laws, regulatory requirements, and corporate security standards.Lead investigations into incidents, losses, or breaches, producing clear, factual, and timely reports.Support internal audits, brand compliance reviews, and insurance-related matters.
REQUIRED SKILLS
Security operations, Security systems monitoring, Risk analysis, Risk management, Crisis management
REQUIRED EDUCATION
Diploma, Associate’s degree